6 Ways To Stay In Touch With Your Clients

Staying in touch is an effective marketing tool because it keeps you at the top of the list with your clients and prospects.  Here are six simple low cost ways you can stay in touch with your clients or customers:

1. Create an eNewsletters
   Build on your relationship by sharing industry news, special offers, or invitations to events. Importantly, eNewsletters contain links to drive traffic back to your website. This means people will see more of your brand image, and can read about your products and services.
2. Sponsor Events In Your Community
   If the opportunity presents itself, sponsor your community church, school or sports team. Your contribution does not have to be monetary.  Give of yourself—give your time.
3. Use Postcards For Announcements
   Postcards are not used for coupons or sales only.  Send a birthday wish or boast about an industry award. There are an infinite number of things to share with your customers using the postcard.
4. Share Articles
   You can stay in touch with your clients by reading newspapers and magazines. Be aware of your clients’ interests to occasionally clip an article or a quote that might interest them. Don’t forget to forward pertinent Internet stories (no jokes or chain letters please).
5. Send A Hand Written Note
   Never underestimate the power of a simple thank-you note, remembering a date or a place that’s important to a client, or a note of congratulations.
6. Take Your Client To Lunch Just Because
   No sales pitch, no pressure—have lunch (or breakfast or coffee) just to shoot the breeze. Catch up on new interests, problems, additions to the family, etc. Then follow up with a note saying “it was fantastic to catch up with you today, here is an article on preparing your child for college…”

Website Design: Template or Custom (Part II)?

Last week’s post discussed the pros and cons of using a template for your website design.  Let’s now review the pros and cons of a custom website design.

Custom Web Design Pros

• Custom layout
• Search engine friendly
• Built for your needs
• Scalability

Custom Web Design Cons

• Takes longer to design
• Higher Costs

With a custom website coding and page design is done from scratch. Therefore it takes longer to create. However, a professional designer will give you a website that will grow with your company, blend with your printed marketing collateral (enhance your brand) as well as give you credibility with your target audience.

The more professional looking your website is, the better your chances of attracting customers, producing leads and phone calls. When deciding if you should use a custom or template website design, keep in mind that you want your business to stand out from the crowd and be memorable.

Having a website that looks nice is only part of the marketing package. Custom or template you will have to work on search engine optimization (SEO). So how do you choose? Ultimately you should find out the cost of each method. Include the time it is going to take you learn how to use a website template and compare that to the cost of a custom website design where you will have time to market or build your product in the same time frame.

Whichever way you decide to go, template or custom design, remember that websites are an extension of you and your business.  While templates may save you time and money in the short-run, a personalized design will always be more beneficial in the longer run.

Website Design: Template or Custom (Part I)?

I recently sent out a proposal for branding the company of a small business owner. For illustrative purposes we will call the client Joan.

Joan was on a very tight budget as all start-ups are.  I mentioned to Joan that instead of a custom website we could cut cost and time considerably if we customize a template for her. I told Joan a website is like building a house from the ground up or purchasing a ready-made new home. Here is what I shared with Joan to help her decide.

Template Web Design Pros

• Customizable
• Wide selection of premade and turnkey templates
• Quick turnaround time
• Very low cost

Template Web Design Cons

• Design not unique
• Customization may be limited
• Coding errors that prevent SEO (reducing chances that visitors can easily find you)
• Generic look of design (not branded)

With templates, the graphic design part of the work has already been done; you pay a licensing fee to use that template, as long as you comply with the terms of the license. Website templates are cheap, but like everything else you will get exactly what you pay for.

If you are a client looking to save money and time, we suggest going with a website template and finding a professional web designer that will customize a pre-made template design for you. Beware of web design scams from designers who sell premade templates as unique custom designs!

Next week I will share the pros and cons of custom website designs.

Client Perception is Everything: Avoid Bad Sales Collateral

Making a good impression is the top secret weapon of choice for salespeople. Sales collateral is a major part of a salesperson’s “good impression” toolkit.  Sales collateral include business card, brochure, promotion gift, sell sheet, and anything designed for a salesperson to increase his/her client base.

Have you ever looked at a business card, flyer, website or postcard and immediately said I would never do business with this company or you simply dismissed the company and said next? That is your client perception working.

Some companies use collateral that hurt sales. According to Alexander Hiam, author of Marketing For Dummies, in choosing your sales collateral, avoid the following:

Plastic: cheap plastic folders, clear plastic page protectors, or big, ugly plastic sample cases all say tacky and cheap to prospects. Use high-quality papers and favor cloth or leather cases and bindings, if at all possible.

Amateur designs and layouts: Sure, anyone can design sales and marketing materials in this era of high-quality laser printers, but most people shouldn’t. Amateurs often create poor-looking, confusing layouts. Their work just doesn’t have that special look that characterizes fine design —and the better prospects notice.

Errors: An amazing number of factual and spelling errors exist in sales collateral. Salespeople perpetually have to make corrections or explain errors in front of prospects, which is like saying, “Please use our business. Of course, we can’t even type a spec sheet accurately, but we can muddle through your order somehow.” Right.

Omissions: Most salespeople go on calls without all the collateral materials and information they need to do a great job. They don’t have a good brochure. Their business cards don’t have the current address or the company’s fax number and website. The price list is out of date. Their order form is a cheap pad bought at the local stationery store.

As you send your salespeople out in the field, arm them with good collateral. Help them to be sucessful so that your company can inturn be succesful as well.

Choosing The Right Color For Your Brand

This article was inspired by President Obama’s first State of the Union address.  I noticed he wore a red tie with white stripes and Vice President Biden wore a blue tie with red and white stripes. I laughed at myself as I knew the colors were chosen by someone who knew the meaning / symbolism of color. What did our leaders’ tie scream at me? Red, White and Blue—“America”!

Colors are non-verbal communication. They have symbolism and color meanings. Therefore, as you create your brand identity it is helpful to keep in mind how the eye and the mind perceive certain colors and the color meanings we associate with each color. Here is a list of common colors used in business identities and their meaning*:

RED
Warmth, Love, Anger, Danger, Boldness, Excitement, Speed, Strength, Determination, Desire, Courage 

ORANGE
Cheerfulness, Low Cost, Affordability, Enthusiasm, Stimulation, Creativity 

YELLOW
Attention-Grabbing, Comfort, Liveliness, Cowardliness, Hunger, Optimism, Overwhelm, Summer, Comfort, Liveliness, Intellect, Happiness, Energy

GREEN
Durability, Reliability, Environmental, Luxurious, Optimism, Well-Being, Nature, Calm, Relaxation, Spring, Safety, Honesty, Optimism, Harmony, Freshness

BLUE
Peace, Professionalism, Loyalty, Reliability, Honor, Melancholia, Boredom, Coldness, Winter, Depth, Stability, Professionalism, Honor, Trust

PURPLE
Power, Royalty, Nobility, Elegance, Sophistication, Artificial, Luxury, Mystery, Royalty, Elegance, Magic 

GRAY
Conservatism, Traditionalism, Intelligence, Serious, Dull, Uninteresting 

BROWN
Relaxing, Confident, Casual, Reassuring, Nature, Earthy, Solid, Reliable, Genuine, Autumn, Endurance

BLACK
Elegance, Sophistication, Formality, Power, Strength, Illegality, Depression, Morbidity, Night

WHITE
Cleanliness, Purity, Newness, Virginity, Peace, Innocence, Simplicity, Sterility, Snow

Before you launch your brand identity, consider your goals and what reaction you hope to receive from your target audience. Also keep in mind that culture dictates color meaning hence subtle variations in the international business world.

Look at your brand identity…Did you choose a color that represents you, your culture, and your beliefs?

* Color meaning taken from www.changingminds.org

“Guerilla Marketing” In The Bronx

Guerrilla Marketing is defined by Jay Conrad Levinson in his book Guerrilla Marketing.  The objective of guerrilla marketing is to create a unique, engaging and thought-provoking concept to generate buzz, and consequently turn viral. The term has since entered the popular vocabulary and marketing books.

Guerrilla marketing involves unusual approaches such as encounters in public places, street giveaways of products, PR stunts, any unconventional marketing intended to get maximum results from minimal resources. Evidenced by my recent blog post on one of the things Blossom Flower is doing to increase profits.

Travis Bowens owner of a tax franchise, Instant Tax Service, located at 646D Neried Avenue (Bronx, NY) wowed the neighborhood with his grand opening stunt.  Travis worked with AARROWADS.COM to create a buzz in the town.  For 8 or 10 blocks from Travis’ office we could see men wearing bright red shirts and twirling signs with the name and logo of Instant Tax Service.

Take a look at the posted video featuring Erwin Pacheco (1-888-5-AARROW) and tell me what you’ve done in your neighborhood to earn the name “Guerrilla Marketer” or share what others are doing to maximize profits.

 

 

What Should I Put On The Back of My Business Card?

Summary: How do you determine what to place on the back of your business card? Some say, use it all. Others say keep it blank. Bottom line is that it’s your decision—just know all the facts.

A subscriber asked me for suggestions on what she should put on the back of her business card. She had attended a marketing class and was told to put something of importance on the back. Something like a top ten list or a calendar, or something similar.

Maria Answers

I have to say, that any time I’ve saved someone’s card, for the back of the card, I really didn’t care what the front said. And as a business owner, I would want someone to save my card because of what the front said.

However, there are many other reasons to leave the back blank.

Business owners you meet who are serious about building relationships (which should be all business owners) know that networking is not just about meeting some stranger and selling to them. It’s much more. It’s about connecting, collaborating and seeing how you can be a resource for others. What these business owners do, is write notes on the back of business cards they receive. They might write things like where they met you, the date, something they liked about you, something they heard you say, what they wanted to talk to you about, etc. Then they put that information in their databases and/or contact those they met to start the process of building a new relationship.

The back of the card is important for another reason, too. Let’s say you’re at a meeting and during the conversation the other person mentions that they’re looking for “x” with “x” being a resource or contact that can help them in some way. Well, what you should do is take YOUR card, and on the nice white back write “call me about ___whatever resource they are looking for___”. Yes, make them call you for the resource. If they don’t call you, then be glad you know up front how they operate. However, when they do call you, you’ll have another chance to speak to them, get to know them, maybe put them on your ezine list, or turn them into a client, best referrer or best buddy. But you’ll never know… if you don’t have a place to write things on the back of your card!

Contributor: Maria Marsala
© 2010 Chief Business Collaborator Maria Marsala has been publishing MORE BUSINESS ezine since 1999. If you’re ready to make more money, kick-start your marketing and live a high quality life, get your FREE tips now at www.ElevatingYourBusiness.com.

 

Building Your Marketing Collateral In 2010

 

New Year—New decade—Optimism is in the air. I predict 2010 will be your most productive year ever if you take action today!

Begin by taking stock of your current marketing collateral and determine what worked for you in 2009. Marketing collateral — or printed pieces that support your marketing efforts include but are not limited to:

• Brochures
• Business Cards
• Catalogs
• Newsletters
• Note Cards
• Pocket Folders
• Postcards
• Reports/Whitepapers
• Sales Sheets

2010 Action Plan

• Review current marketing collateral.
• Remove outdated or non-producing pieces.
• Post reports, whitepapers on your website and provide an easy way for prospects to view them.
• Keep extra brochures, mailers and business cards with you.
• Write thank-you notes, follow-up letters, reminder cards and more on your note cards.
• Be sure to give out brochures and business cards to people and businesses that not only want them, but can use or recommend your services.

Keep your marketing collateral current as different styles, colors, even words change from the “in” to the “out” list and a smart business stays on top of these changes and responds to them.

Here’s looking towards 2010 and beyond…put your action plan in place today!

Maria’s Insightful Solutions. Lasting Results.

I welcome Maria Marsala as a new contributor to our blog. Maria is a Business Strategist, Coach, Speaker and former Wall Street trader. You will find her articles insightful and I urge you to visit her website at www.coachmaria.com.

The One-Hour Marketing Solution
Summary: If you hate the thought of marketing, this article is for you. There are people who have found ways to market with integrity and have lots of fun, too. If this describes you, then skip this article! Other people would rather be doing anything else – even getting a tooth pulled (well almost) – instead of marketing. If that describes you, then start marketing 60-minutes each day.

Now, I’m not talking about creating forms, business cards, etc. Instead, take 1 hour each day and “really” market. First use that time to design a marketing plan (review your business plan for some ideas). Make sure that your plan includes many enjoyable ways to market or ways you think you’d enjoy. Do I hear lunch? Next, spend one hour per day conducting any type of marketing! Or spend the equivalent of that time – 2 afternoons per week or whatever way works for you – as long as it equals 5 hours per week.

Over time, you too will realize that marketing is fun. Without realizing, your marketing time will automatically begin to increase. Remember, if you get stuck… go to the web or your local bookstore and check out all the marketing information. There are rows upon rows of “how to market” books. So, keep in mind, you can market your way, market with integrity, and have fun, too.

Use the books below to investigate fun ways to market:

• “Guerrilla Marketing Handbook” (or any guerrilla book) by Jay Levinson and Seth Godin Lots of inexpensive and great ideas to build a marketing foundation and see what enjoyable methods you can add to your marketing plan.
• “Selling The Invisible: A Field Guide To Modern Marketing” by Harry Beckwith Especially good if you market a service vs. a product.
• “The Portable Coach: 28 Surefire Strategies for Business and Personal Success” by Thomas Leonard Marketing using the 28 principals of attracting people and business to you.
• “Permission Marketing: Turning Strangers Into Friends, and Friends into Customers” by Seth Godin and Don Peppers.
• “Integrity Selling: How to Succeed in Selling in the Competitive Years Ahead” by Ron Willingham.
• Visit our recommended business foundation books, at www.TheResourceQueen.com/books.

Contributor: Maria Marsala
© 2009 Chief Business Collaborator Maria Marsala has been publishing MORE BUSINESS ezine since 1999. If you’re ready to make more money, kick-start your marketing and live a high quality life, get your FREE tips now at www.ElevatingYourBusiness.com.

 

Don’t Let That Green Guy Steal Your Christmas!

During the holiday season, it can be difficult to manage a business, a family, and the annual stresses of the holidays. Throw in a recession, and you have a recipe for a grouchy Christmas. It is important to take a deep breath, relax, and enjoy this time with friends and family. Below are a few tips on handing this time of the year:

1. Control What You Can Control
   There is no sense worrying about things you may not have any control of. You can’t predict what will be the perfect gift for Aunt June, and you certainly can’t predict the direction of the economy. However, you can make informed decisions based on the information you do have. Have confidence in your own decision-making abilities, and execute it based on your best judgment. Both Aunt June and your business will benefit from your conviction.
2. Budget Wisely
   Remember you have financial limits, both at home and at the office. Prepare a budget for your holiday spending much as you would for your business. It is not stressful to spend, but it will be stressful to pay when bills and statements arrive in January. Take a practical approach, and give yourself one less thing to worry about in 2010.
3. Remember, You Are Not Alone
   You are not the only one experiencing stress this time of year. Your relatives, employees, and colleagues are all going through the same stresses, leading to potential holiday squabbles and blow-ups. Take some time to listen to them vent and complain, offer advice and express your own challenges. Ninety percent of the time, an angry or stressed person just wants to be heard, and lending that ear will prevent a Christmas Grinch, and will make you feel better in the process.

Remember, the holidays should be a time for enjoying your family, friends, and something bigger then you and your business. Sit back relax and enjoy the fruits of your labor from 2009.

Contributor: Joe Witte

 

 

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